EXCESS WEAR AND USER GUIDELINES
At the end of your lease, an inspection is completed before you turn your vehicle in. Having the inspection done as soon as possible will help you prepare for any excess wear and use charges, and gives you time to review the repairs. Please read the below information to help you understand the end of lease process in more detail.
Non-chargeable vs. chargeable wear and use
We expect that, during the course of your lease, your INFINITI will experience normal wear and use, this is considered non-chargeable. Definitions of excess wear and use that IFS considers chargeable can be found in the INFINITI Guide to Chargeable Wear and Use. Approximately 60 days prior to the end of your lease, IFS will send you a Wear and Use Assessment Key; it highlights the most common wear and use items and will help you prepare for your inspection.
The Vehicle Inspection Process
Every INFINITI is inspected using consistent guidelines by the third party certified inspection company, Alliance Inspection Management (“AIM”). To schedule your complimentary, but required, vehicle inspection, call 800.253.9026. An inspector will provide you with an assessment of wear and use, if any, for which you may be responsible as referenced in your lease agreement. Upon completion of the inspection, you will be provided a copy of your “Condition Report” and “Notice of Options to make repairs prior to return”. The cost of these repairs may be covered by your insurance company, with your only expense being the amount of your deductible. Contact your insurance carrier for details. If you choose to return your vehicle without the inspection, an inspection will take place at a later date to determine what, if any, excess wear and use charges apply. IFS is not bound by any statements or representations made by any dealer regarding excess wear and use or the vehicle condition upon return.
What to do if your vehicle has Chargeable Excess Wear and Use
We encourage you to have your vehicle repaired by an INFINITI Retailer prior to returning your lease. If you do repair your vehicle, you may fax the Repair Order and Receipt to 972-607-7151 detailing the repairs so we can amend your end of lease liability statement, or have a re-inspection completed, as applicable